Privacy Notice

Privacy Notice

Welcome to ZENTRY TECH!

We prioritize your privacy and are dedicated to protecting your personal data. This Privacy Notice (“Notice”) outlines how we collect, use, and safeguard your information. Please read this Notice carefully. By using our services or website, you confirm that you have read, understood, and agreed to the terms outlined here. If you have any questions or need further clarification, please contact us. Our commitment to transparency ensures you receive clear and accurate information regarding our data practices.

WHO WE ARE

We are the data controller of your personal data:

Company Name: ZENTRY INTERNATIONAL LIMITED
Company Number: 15839067
Registered Office Address: 63 - 66 Hatton Garden, 5th Floor, Suite 23, London, England, EC1N 8LE
Email: hello@zentry.tech

As the data controller, we determine the purposes and means of processing your personal data, ensuring compliance with all applicable data protection laws, including the General Data Protection Regulation (GDPR) and UK GDPR. We are dedicated to managing your data responsibly and ensuring your rights are upheld. Should you have any concerns, we are here to assist you.

CATEGORIES OF PERSONAL DATA WE COLLECT

We may collect and use the following categories of personal data:

  • Contact Information: Phone number, email address, and physical address.
  • Account Details: Profile ID, login credentials, activity logs, account settings, photos, avatars, and any other content you choose to share.
  • Identity and Authentication Data: Full name, identification details (e.g., government-issued ID numbers), details of ID documents, and authentication information.
  • Technical Data: Device information used to access our services, including IP address, operating system, browser type, and settings.
  • Legal Data: Information necessary for legal compliance, including AML, CFT, and KYC regulations.
  • Transaction Data: Order details, purchase history, transaction history, and current balance.
  • Payment Information: Payment history, status, methods, bank account details, and payment card information.
  • Communication Data and Logs: Records of phone calls, chat histories, and email exchanges.
  • Marketing Data: Marketing preferences, participation in loyalty programs, and similar activities.
  • Customer Support Information: Details of any issues raised, resolution status, and related information.
  • Visitor Data: Video surveillance footage from our premises to enhance security.

If you have any questions regarding the types of data we collect, please contact us. We are committed to providing clarity and support.

PURPOSES AND LEGAL BASES FOR PROCESSING YOUR DATA

We process personal data for various purposes, each supported by specific legal bases. Below is a detailed list of these purposes and their corresponding lawful bases:

  • Service Delivery and Agreement Fulfillment
    • Legal Basis: Contractual necessity
    • Description: Entering into agreements and delivering promised services, ensuring a robust and satisfying user experience.
  • Account Creation and Management
    • Legal Basis: Contractual necessity
    • Description: Setting up and managing your user account.
  • User Identity Verification and Authentication
    • Legal Basis: Legal obligation, legitimate interests
    • Description: Ensuring security and compliance with legal requirements, preventing unauthorized access and maintaining a secure environment.
  • Compliance with Legal and Regulatory Requirements
    • Legal Basis: Legal obligation, public task
    • Description: Ensuring adherence to industry-specific legal requirements, such as KYC, AML regulations, sanctions, and tax obligations.
  • Order Fulfillment and Management
    • Legal Basis: Contractual necessity
    • Description: Processing your data to fulfill and manage orders, including transaction processing for a seamless order management experience.
  • Transaction Processing
    • Legal Basis: Contractual necessity, legitimate interests
    • Description: Facilitating transactions, subscriptions, and financial activities, preventing fraud, and ensuring transaction legitimacy.
  • Risk Management and Business Decisions
    • Legal Basis: Contractual necessity, legal obligations, legitimate interests
    • Description: Managing risks and making informed business decisions through data processing, ensuring safety and efficiency via risk assessments and strategic planning.
  • Service Improvement and Development
    • Legal Basis: Legitimate interests
    • Description: Analyzing user feedback and performance metrics to enhance and develop services, ensuring an evolving and enjoyable user experience.
  • Technical Issue Resolution
    • Legal Basis: Contractual necessity
    • Description: Processing data to troubleshoot and resolve technical issues, ensuring platform reliability and smooth operation.
  • Fraud and Service Misuse Prevention
    • Legal Basis: Legal obligation, legitimate interests
    • Description: Protecting services from fraud and misuse by implementing security measures and proactive monitoring to identify and mitigate fraudulent activities.
  • Claims Handling and Dispute Resolution
    • Legal Basis: Contractual necessity, legal obligation, legitimate interests
    • Description: Processing data for handling claims and resolving disputes, ensuring fair resolution and fostering positive customer relations.
  • Marketing and Personalized Content
    • Legal Basis: Consent, legitimate interests
    • Description: Delivering personalized marketing materials and content, enhancing user experience through tailored promotional information based on preferences.
  • Communication and Customer Support
    • Legal Basis: Contractual necessity, legitimate interests
    • Description: Facilitating communication of important information, updates, and customer support, ensuring timely assistance and query resolution.
  • Service and Information Security
    • Legal Basis: Contractual necessity, legal obligation, legitimate interests
    • Description: Ensuring the security of services and data by safeguarding against unauthorized access, breaches, and other security threats, protecting both user information and platform integrity.

If you have any questions regarding the purposes for processing your data, please do not hesitate to contact us. We are committed to transparency and are here to provide clarity on any concerns.

METHODS OF DATA COLLECTION

We collect personal data through various methods:

  • Direct Submissions: Information you provide when creating an account, making purchases, or utilizing our services, including activities such as filling out forms, subscribing, and contacting customer support.
  • Automated Technologies: Tools like cookies and similar technologies that gather data when you interact with our website, helping us understand your preferences and enhance your experience.
  • Third-Party Sources: Information from partners involved in providing our services (e.g., payment processors), state authorities, and public records.

SHARING YOUR DATA

We may share your data with trusted partners to provide our services and with authorities when legally required. All data sharing is conducted with care and in compliance with laws. Our partners include service providers, business partners, and affiliates who assist in delivering and improving our services. We ensure these partners uphold the same standards of data protection as we do. If you have any concerns about how we share your data, please contact us.

INTERNATIONAL DATA TRANSFERS

Your personal data may be transferred to countries outside the United Kingdom (UK), the European Economic Area (EEA), and the European Union (EU). We ensure that such transfers comply with data protection laws by implementing robust safeguards, such as Standard Contractual Clauses (SCC) and adhering to adequacy decisions. These measures are designed to provide your data with the same level of protection it would receive within the UK, EEA, and EU. We regularly review and update our international data transfer practices to ensure ongoing compliance and to safeguard your privacy. Should you have any questions regarding the transfer of your data, please do not hesitate to contact us.

DATA RETENTION

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected or as required by law. Different categories of data have varying retention periods. For example, data required to meet legal obligations is typically retained for five years, with possible extensions if mandated by law. Data relevant to potential legal claims may be kept until the statutory limitation period expires, generally not exceeding ten years. Once the applicable retention period has expired, we securely delete or anonymize your data. If you have any questions regarding our data retention practices, please contact us.

ESSENTIAL AND OPTIONAL DATA

Certain personal data is essential for our services. Failure to provide this mandatory data, clearly marked as such, may restrict access to specific features. This information is critical for operational integrity and user experience. Optional data is not essential and can be managed through your account settings. You have full control over this optional information and can update it at any time. Should you have any questions or need assistance with managing your data, we are here to help. Please contact us for support.

DATA SECURITY

We take the security of your personal data seriously. Our measures include advanced encryption, stringent access controls, and regular staff training. We use state-of-the-art security technologies to protect your data during transmission and storage. Our access controls ensure only authorized personnel can access your data. Regular security audits and continuous staff training keep us updated on data protection best practices.

You can also enhance your data security by using strong, unique passwords, enabling two-factor authentication, being cautious about sharing personal information online, regularly updating software, avoiding public Wi-Fi for sensitive information, and monitoring your accounts for suspicious activity. If you have any questions or need further guidance on data protection, please contact us. Together, we can ensure your data remains secure.

YOUR RIGHTS

You are entitled to the following rights concerning your personal data:

  • Right of Access: You have the right to request access to your personal data and to receive information about how it is being used.
  • Right to Rectification: You have the right to request corrections or updates to any inaccurate or outdated personal data.
  • Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain circumstances.
  • Right to Restriction of Processing: You have the right to request the limitation of the processing of your personal data in specific situations.
  • Right to Object: You have the right to object to the processing of your personal data for particular purposes, such as direct marketing.
  • Right to Data Portability: You have the right to request a copy of your personal data in a machine-readable format or to ask for it to be transferred to another data controller.
  • Right to Withdraw Consent: Where consent is the basis for processing, you have the right to withdraw your consent to the processing of your personal data at any time.

To exercise any of these rights, please contact us using the provided contact information. We may require verification of your identity to ensure the security of your data. Please note that these rights are subject to certain legal conditions and limitations, which we will inform you about upon receiving your request. Our aim is to maintain transparency and to ensure that you understand how your rights are managed in accordance with applicable laws.

AGE RESTRICTIONS

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you are under 18, please do not use our services or provide any personal data. If we become aware that we have collected personal data from a minor, we will take steps to delete such information promptly. If you believe we might have any information from or about a minor, please contact us immediately.

AUTOMATED DECISIONS AND PROFILING

We do not engage in automated decision-making that produces legal effects. However, we may use profiling to personalize your experience, providing relevant recommendations and improving your user experience.

COMPLAINTS

If you have concerns about our data practices, please contact us. We are committed to addressing your concerns promptly and effectively. You also have the right to lodge a complaint with the relevant supervisory authority if you believe your data protection rights have been violated. In the UK, you may contact the Information Commissioner’s Office (ICO).

UPDATES TO THIS NOTICE

We may update this Notice periodically to reflect changes in our practices or regulatory requirements. The latest version will always be available on our website. Significant changes will be communicated to you through appropriate channels, such as email notifications or website alerts.

CONTACT US

We value your privacy and are here to address any questions or concerns you may have regarding this Privacy Notice or our data practices. Whether you need further clarification, have specific queries, or simply want more information, we are here to help. Please contact us at hello@zentry.tech.